Member Experience

Posted on August 1, 2019September 9, 2019 by

You cannot view this unit as you\'re not logged in yet.

Clinical Quality Measures

Physicians and other healthcare providers are now being graded on their ability to provide quality care. This course will detail important aspects of how clinical quality measures are collected and reported. Quality scores are being tied to practice and physician performance and have been shown to improve patient care.

Module 1	Quality Measures Defined	+
Lesson 1	Intro
Lesson 2	HEDIS
Lesson 3	Payment Tree.... Again :-)
Lesson 4	Domains of Care
Lesson 5	CMS Star Ratings
Module 2	Examples of HEDIS Measures	-
Lesson 1	Adult BMI
Lesson 2	Management of Care Measures
Lesson 3	Colon Cancer Screening
Lesson 4	Diabetes Mellitus Management
Lesson 5	Member Experience
Lesson 6	Health Plan Customer Service
Lesson 7	Part D Measures
Module 3	Star Score Formula and the Impact on Quality	+
Lesson 1	Star Score Formula
Lesson 2	Impact of Quality Measures
Lesson 3	CAHPS and HOS
Lesson 4	Communication
Module 4	Summary	+
Lesson 1	Wrap-up